Refund policy

RETURN AND REFUND POLICY

We want you to feel confident when ordering from us. That’s why we offer a 90-day money-back guarantee on all purchases.

90-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may return your product within 90 days of delivery for a full refund.

We believe in the quality of our products and want you to shop completely risk-free.

Returns

To be eligible for a return:

  • The product must be returned in its original condition and packaging
  • The product must not be damaged due to improper use
  • Hygiene-related items must be cleaned before return

Please note:

  • Return shipping costs are the responsibility of the customer
  • We do not offer free returns

How to Request a Return

To initiate a return, please contact us at info@wesooth.com and include:

  • Your order number
  • Reason for return
  • Photo of the product (if applicable)
  • Your full name
  • Your shipping address

Once your request is reviewed, we will provide the correct return instructions.

Please do not send any items back without prior confirmation.

Right of Withdrawal

You have the right to withdraw from your purchase within 90 days of delivery.

  • Orders cannot be canceled once they have been shipped
  • You may return the product after receiving it
  • Withdrawal is considered complete once the returned item has been received

Product Condition & Liability

To ensure fair use of our policy, our guarantee applies to products used under normal conditions and as intended.

We may not accept returns or refunds in cases where damage is caused by:

  • Improper use or failure to follow provided instructions
  • Unauthorized modifications or alterations
  • External factors such as accidents, fire, water exposure, or electrical issues
  • Normal wear and tear over time

Each case is reviewed individually to ensure a fair outcome.

Refunds

If your return is approved:

  • Refunds will be issued within 14 days after receiving the returned item
  • Refunds are processed via the original payment method
  • Shipping costs are non-refundable

Shipping & Returns

If your order has already been shipped, cancellation is not possible.

You may request a return once your order has been delivered.

All returns must be sent to our central warehouse in Asia.
Return shipping costs are the responsibility of the customer.